Full-Time Looking to hire L1 Support Engineers for US Based IT Company.

On Demand Agility Software Pvt Ltd Careers – Posted by manish95Gurgaon, Haryana, India

Job Description

    Dear Candidate,

    We are looking to hire L1 Support Engineers for OnDemand Agility Software Pvt Ltd US Based IT Company.

    Qualification : BE/MCA

    Kindly find the below Job Description:

    Key Responsibilities

    Analysing, prioritizing and planning client requests within defined SLA.
    Record, process, and close, incidents or requests raised internally within team or by clients.
    Identifying the nature and cause of the problem and determine the most appropriate solution or workaround.
    Be reactive and proactive in order to take the right actions and decisions to help the Clients in the shortest period of time.
    Taking calls from users, troubleshooting and application assistance (first call resolution, first line call) requests by Email or Calls.
    Ability to escalate problems within a required SLA towards the second level of support and follow up with them in a timely manner.

    Knowledge of Dot Net, SQL and Servers/Networking
    Excellent Team management and leadership skills
    Precise team-worker
    Ability to adapt easily and Quick learner
    Excellent verbal and written skills.
    Flexible to Work in Shifts from Office as well as Home.

    This is a great opportunity to be a part of this organization .Kindly acknowledge your confirmation for the interview and help us take your candidature forward.

    Thanks & Regards,
    Senior Hiring Executive
    On Demand Agility Software Solutions.
    www .ondemandagility.com

    Please refer to the Job description above

Experience: Freshers

How to Apply

Recruiter Name:Senior Hiring Executive

Contact Company:On Demand Agility Software Pvt Ltd

Email Address:


Job Categories: Banking. Job Types: Full-Time. Job Tags: Application Support, SQL, and Technical Support.

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